Front Desk Supervisor

Sage Hospitality Group • Denver, CO

4d • Onsite

About The Position

The Front Desk Supervisor supervises front office staff to ensure efficient operations and excellent guest service. The role responds professionally and courteously to arriving, departing, and in-house guests by providing accurate, timely information and services. It also responds to telephone and in-person inquiries about reservations, hotel information, and guest concerns.

The supervisor oversees front desk operations, trains and coaches team members, resolves guest issues, and carries out check-in and departure procedures. The position handles guest accounts, payments, cash transactions, reservations, and front desk communications, while maintaining a friendly and courteous demeanor. Open availability is required. The job posting remains open until December 1, 2026, or until the position is filled.

Requirements

• High school education or equivalent experience.
• At least one full year of employment experience in a related position with this company or another organization.
• Understanding of hotel front office procedures.
• High-school-graduate-level mathematical aptitude and knowledge of standard cash-handling procedures and computerized cash register systems.
• Experience dealing directly with the public and general knowledge of basic customer service skills.
• Knowledge of company and hotel policies and procedures, and ability to determine an appropriate course of action based on those guidelines.
• Supervision and management skills.
• Ability to communicate information and hotel services to management and guests.
• Ability to operate a computer, calculator, and telephone keyboards for cash handling and paperwork processing.
• Ability to communicate in person and by telephone frequently; read written communications, analyze reports, and view a monochrome computer screen; and prepare reports and correspondence.
• Ability to stand for most of the shift; the posting specifies continuous standing for 80% and 90% of the time in different sections.
• Ability to lift up to 50 pounds of guest luggage, push and pull a bell cart weighing up to 50 pounds, and carry up to 25 pounds of guest luggage; these activities are limited.
• Open availability required.

Nice To Haves

• A second language may be required.

Responsibilities

• Supervise front desk operations to ensure guests receive an optimal level of service and hospitality.
• Train, direct, coach, and counsel front desk team members, and resolve operational issues and problems.
• Resolve customer issues and complaints promptly and efficiently to maintain customer satisfaction and service quality.
• Complete check-in procedures for arriving guests and facilitate guest departures and account closure.
• Calculate and post payments, receipts, guest accounts, and other forms of credit using established procedures and accurate cash-handling methods.
• Answer inquiries from potential guests and accept hotel reservations courteously and accurately.
• Use suggestive selling techniques to sell room nights and increase occupancy and revenue.
• Stay informed about in-house and area functions to answer guest questions and concerns accurately and promptly, in person and by telephone.
• Operate PBX equipment, assist with outgoing calls, schedule and set wake-up calls, and page guests.
• Control front desk cash transactions and maintain responsibility for a personal bank according to hotel policy.
• Maintain a friendly, cheerful, and courteous demeanor.
• Perform other duties as assigned, requested, or deemed necessary by management.

Benefits

• Medical, dental, and vision insurance.
• Health savings and flexible spending accounts.
• Basic life and AD&D insurance.
• Paid time off for vacation, sick time, and holidays.
• Eligibility to participate in the company's 401(k) program with employer matching.
• Employee Assistance Program.
• Tuition reimbursement.
• Discounts on hotels, restaurants, and other offerings.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED