Front Desk Supervisor - Hyatt House Raleigh North Hills

Concord Hospitality Enterprises • Raleigh, NC

46d • $19 - $22 • Onsite

About The Position

The Front Desk Supervisor leads the front desk team at Hyatt House Raleigh North Hills, coordinating associates to deliver excellent guest service while maintaining brand and Concord standards. The role is central to the guest experience and calls for a proactive, responsive, caring, engaging, and responsible approach. The position offers opportunities for career advancement, including potential progression to Assistant General Manager roles.

Requirements

• A fully flexible schedule, including nights, weekends, and holidays.
• Passion for serving others and providing excellent guest service.
• Ability to lead and coordinate a team and maintain a high sense of responsibility.

Responsibilities

• Provide the highest quality of service to customers at all times.
• Check guests in and out efficiently and in a friendly manner.
• Handle guest mail and messages according to established procedures.
• Develop thorough knowledge of hotel staff, room locations, room rates, amenities, and selling strategies.
• Take reservation requests efficiently.
• Answer the switchboard using proper telephone etiquette and established standards.
• Block rooms and handle special requests.
• Monitor room availability and assist the AGM and GM with yield management and restrictions.
• Handle guest safe deposits according to established procedures.
• Keep the lobby and desk area clean and presentable.
• Maintain thorough knowledge of emergency and security procedures.
• Maintain inventory of supplies and market items.
• Assist with month-end tasks.
• Review the pre-arrival dashboard and prepare billing and routing for arrivals.
• Train front desk staff.

Benefits

• Competitive wages; starting wage is $18–$20 based on experience.
• Medical, dental, and vision plans for eligible full-time associates.
• Life insurance and short-term and long-term disability options for eligible full-time associates.
• 401(k) options for eligible full-time associates.
• Tuition assistance for eligible full-time associates.
• Discounted room rates at Concord-managed hotels for eligible full-time associates.
• Training and development and career advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed