Front Desk Supervisor

Hollywood Beach Marriott•Hollywood, FL

7d•Onsite

About The Position

The Front Desk Supervisor manages daily front desk operations at the Hollywood Beach Marriott, supporting an efficient and welcoming guest experience. The role includes supervising and supporting front desk staff, handling guest needs with patience and professionalism, maintaining accurate guest and billing records, and coordinating with other hotel departments. Candidates should be organized, attentive to detail, and comfortable working in a fast-paced hospitality environment. Ability to work PM shifts is required. Marriott experience is a plus.

Requirements

Previous experience in a front desk or guest services role within the hospitality industry.
Strong organizational skills and attention to detail in a fast-paced environment.
Ability to manage multiple tasks efficiently.
Professional phone etiquette and customer service skills.
Patience and poise when assisting desk agents and guests.
Ability to work PM shifts.

Nice To Haves

Background in hospitality management, especially in a hotel or resort environment.
Bilingual or multilingual communication skills.
Experience with Marriott or a full-service Marriott property.
Knowledge of hotel management software systems.

Responsibilities

Manage daily front desk operations, including guest check-ins and check-outs.
Supervise, train, and support front desk staff to improve guest relations and service quality.
Respond promptly and professionally to guest inquiries, concerns, and complaints.
Maintain accurate records of guest information, reservations, and billing details.
Coordinate with other departments to support seamless communication and service delivery.
Implement policies and procedures that improve operational efficiency and the guest experience.
Monitor front desk inventory and supplies and place orders as needed.
Promote a team-oriented environment focused on collaboration and excellent guest service.