Front Desk Supervisor

Atrium Hospitality•Norfolk, VA

3d•Onsite

About The Position

The Front Desk Supervisor oversees daily front desk operations at the Norfolk Sheraton, including check-ins, check-outs, and related guest services. The role coaches, trains, and motivates front desk associates; addresses guest concerns; monitors cash handling and shift reports; and ensures compliance with brand and safety standards. The supervisor also assists with front desk tasks as needed, such as answering phones, updating the reader board, and supporting VIP arrivals. The position calls for customer service and leadership experience, strong communication and organizational skills, confidence using hotel systems and other technology, and the ability to lift 50 pounds and remain on one’s feet. The listed compensation range is $18.63–$19.56; actual pay may vary based on experience, skills, qualifications, and location.

Requirements

Customer service and leadership experience.
Strong communication skills to coordinate with guests, staff, and other departments.
Detail-oriented and organized approach to shift reports and guest requests.
Confidence using hotel systems, email, and reports.
Ability to lift 50 pounds and stay on one’s feet.

Responsibilities

Supervise daily front desk operations, including check-ins and check-outs.
Coach, train, and motivate front desk associates.
Handle guest concerns with urgency and a service-oriented approach.
Monitor cash handling and shift reports.
Ensure compliance with brand and safety standards.
Assist with front desk duties as needed, including answering phones, updating the reader board, and helping with VIP arrivals.