Front Desk Supervisor
Pyramid Global Hospitality•Philadelphia, PA
•Onsite
About The Position
Pyramid Global Hospitality is hiring a Front Desk Supervisor for Cambria Hotel Philadelphia Downtown Center City, a 223-room hotel with 2,200 square feet of meeting space in Philadelphia. The supervisor helps deliver attentive guest service, oversees daily front desk shift operations, and supports the training, direction, and development of front desk team members. The role works with other hotel departments to coordinate service and operations and helps resolve guest concerns. The position pays $22.00–$24.00 per hour.
Requirements
- Availability to work a flexible schedule that includes nights, weekends, and holidays.
- High school diploma or equivalent.
- Outgoing and engaging personality.
- Computer skills.
- Excellent verbal and written communication skills.
- Ability to work in a fast-paced setting.
- Ability to stand for the duration of the shift.
Nice To Haves
- Previous hotel or resort experience preferred.
- Strong desire to make an impact on other people.
Responsibilities
- Provide engaging, exceptional customer service and take a sincere interest in guests.
- Check guests in, verify credit, note and fulfill special requests, and establish accurate guest information.
- Resolve problems and recover guest experiences when service issues occur.
- Supervise daily shift processes and ensure team members follow standard operating procedures.
- Pre-assign hotel rooms, including rooms for VIPs and repeat guests, packages, and special requests.
- Coordinate with Maintenance and Housekeeping teams.
- Train, direct, coach, and counsel front desk team members; resolve work-related issues and problems.
- Maintain the sundries shop, including inventory and ordering as needed.
- Train new Front Desk Agents to provide exceptional customer service.
- Promote and sell special hotel programs.
- Interact professionally with hotel staff and provide other departments with necessary information.
- Know and follow emergency procedures and policies.
- Maintain the house bank.
- Communicate pertinent information to the manager on duty.
- Follow procedures for posting, charges, check cashing, safe deposits, and refunds.
- Assist other departments as needed.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
