Front Desk Supervisor

Atrium Hospitality•Huntsville, AL

7d•$18 - $18•Onsite

About The Position

The Front Desk Supervisor oversees daily front desk operations at the Huntsville Embassy Suites, ensuring smooth check-ins, check-outs, and guest service. The role includes coaching, training, and motivating front desk associates; responding to guest concerns with urgency and professionalism; monitoring cash handling and shift reports; and ensuring compliance with brand and safety standards. The supervisor also assists with front desk tasks as needed, including answering phones, updating the reader board, and helping with VIP arrivals. The role calls for customer service and leadership experience, strong communication and organizational skills, attention to detail, confidence using hotel systems and email, and the ability to lift 50 pounds and remain on one's feet. Compensation is $17.50–$18.38, with actual pay dependent on factors including experience, skills, qualifications, and location.

Requirements

Customer service and leadership experience.
Strong communication skills for coordinating with guests, staff, and other departments.
Detail-oriented and organized, including management of shift reports and guest requests.
Confidence using hotel systems, email, and reports.
Ability to lift 50 pounds and stay on one's feet.

Responsibilities

Supervise daily front desk operations, including check-ins and check-outs.
Coach, train, and motivate front desk associates.
Handle guest concerns with urgency and professionalism.
Monitor cash handling and shift reports.
Ensure compliance with brand and safety standards.
Assist with front desk duties as needed, including answering phones, updating the reader board, and helping with VIP arrivals.