Front Desk Supervisor

PCH Hotels & Resorts • Birmingham, AL

22d

About The Position

As a Front Desk Supervisor at Renaissance Birmingham Ross Bridge, you will lead and inspire a team of associates to deliver exceptional service and ensure guests enjoy a seamless, memorable stay from check-in to check-out. You will oversee daily front desk operations, address guest concerns, and maintain high hospitality standards throughout the property. The role includes assisting with associate training and mentoring, managing room assignments and reservations, handling guest accounts and financial transactions, maintaining guest privacy and security, and completing daily reports.

Responsibilities

• Assist in training and mentoring Front Desk associates, providing coaching to help develop a skilled, motivated team.
• Greet guests warmly and professionally and maintain a welcoming atmosphere.
• Respond promptly to guest inquiries, concerns, and special requests.
• Verify room blocks, pre-registration, and room assignments, allocating rooms based on guest preferences, rates, or status, including Marriott Reward Members and groups.
• Oversee day-to-day front desk operations, including check-ins, check-outs, accurate billing, and financial transactions.
• Handle room changes, credit approvals, and adjustments to guest accounts.
• Manage same-day reservations, walk-ins, and future bookings.
• Provide information about hotel services, local attractions, and dining recommendations.
• Oversee proper handling of safety deposit boxes and maintain guest privacy and confidentiality.
• Complete daily Front Desk reports accurately and keep management informed about guest interactions and operational status.
• Resolve guest concerns in a timely and empathetic manner to support guest satisfaction.

Benefits

• Hotel, food and beverage, golf, and retail discounts throughout company properties
• Worldwide travel discounts through Marriott
• Tuition reimbursement for education or professional development

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: No Education Listed