Front Desk Supervisor

Staybridge Suites Charlottesville Airport•Charlottesville, VA

25d

About The Position

LTD Hospitality Group is hiring a Front Desk Supervisor to oversee front desk operations at a newly built extended-stay, full-service hotel. The role directs, controls, and supervises Front Desk Associates to support guest satisfaction, associate morale, brand and company standards, training, and profitability. The supervisor provides high-quality guest service, supports a safe working environment, and helps ensure the hotel’s daily financial balance and completion of period-end tasks. The position also includes assisting hotel management with payroll, participating in hiring, orienting and training associates, and responding professionally to guest complaints. LTD describes its culture as focused on people, relationships, and opportunities, and highlights training and career advancement opportunities for associates.

Requirements

Prior front desk experience.
High school diploma; some college is preferred.
Ability to work a flexible schedule that includes evenings, weekends, and holidays.
Fluent English skills, including reading, writing, and speaking.
Solid computer skills, including core Microsoft applications and any required brand-specific applications.
Solid math skills.
Ability to lead, train, and motivate team members.
Strong communication and problem-solving skills.
Strong relationship-building skills; people-focused, highly organized, and guest-centric.
Reliable transportation.
A sincere desire to exceed guest expectations.

Nice To Haves

Some college.

Responsibilities

Provide high-quality service to guests.
Supervise and coordinate Front Desk staff activities.
Promote teamwork and associate morale.
Interpret company policies and support a safe working environment by ensuring compliance with safety programs and training.
Monitor and enforce front desk uniform, brand, and company standards.
Participate in interviewing Front Desk Associate candidates.
Orient and train new associates, and conduct ongoing training for Front Desk Associates.
Initiate or suggest plans to motivate associates to achieve work-related goals.
Recommend or initiate personnel actions, including promotions, transfers, discharges, and disciplinary measures.
Assist the Operations Manager, AGM, or GCM with payroll.
Ensure the hotel is balanced daily and communicate discrepancies to appropriate hotel management.
Complete period-end tasks, including auditing cash over and short and inventories.
Respond to guest complaints in a timely, professional, and hospitable manner.
Perform other duties, projects, and tasks assigned by the employee’s manager.