Front Desk Supervisor

Pyramid Global Hospitality•Minneapolis, MN

7d•$23 - $25•Onsite

About The Position

Pyramid Global Hospitality is hiring a Front Desk Supervisor for Rand Tower, Minneapolis, a Tribute Portfolio Hotel. The role supports the Front Desk team in delivering outstanding guest service and memorable experiences. The successful candidate is a professional, courteous team player who leads by example, supports colleagues, and is motivated to grow a career in hospitality. The supervisor oversees daily front desk shift processes, ensures adherence to standard operating procedures, trains and coaches team members, and helps resolve operational issues. The position also involves welcoming and checking in guests, coordinating room assignments and special requests, communicating with other hotel departments, maintaining the Sundries shop, and following established procedures for guest charges and financial transactions.

Requirements

High school diploma or equivalent.
Availability to work a flexible schedule, including nights, weekends, and holidays.
A strong desire to make an impact on other people.
An outgoing and engaging personality.
Computer skills.
Excellent verbal and written communication skills.
Ability to work in a fast-paced setting.
Ability to stand for the duration of the shift.

Nice To Haves

Previous hotel or resort experience.

Responsibilities

Help guests discover their “Wanderlust” experience.
Provide exceptional customer service by engaging with guests and taking a sincere interest in them.
Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established.
Resolve problems and provide guest recovery when things are not right.
Supervise daily shift processes and ensure team members adhere to standard operating procedures.
Conduct pre-assignment of hotel rooms, including for VIPs, repeat guests, packages, and special requests.
Work closely with Maintenance and Housekeeping to communicate and coordinate the day.
Train, direct, coach, and counsel Front Desk team members, and resolve their issues or problems.
Maintain the Sundries shop, including inventory and ordering as necessary.
Train new Front Desk Agents to provide exceptional customer service.
Promote and sell special hotel programs.
Interact professionally with hotel staff and assist other departments with necessary information.
Know and follow emergency procedures and policies.
Communicate pertinent information to the manager on duty.
Follow procedures for posting, charges, check cashing, safe deposits, and refunds.
Assist other departments as needed.