Front Desk Supervisor - Hampton Inn & Suites North Charleston University Blvd

Hilton • Charleston, SC

13h • Onsite

About The Position

The Front Desk Supervisor oversees daily front office operations at the Hampton Inn & Suites North Charleston University Blvd. The role leads the front office team to ensure efficient check-ins and check-outs and memorable guest service. It also involves scheduling and coordinating team activities, responding to guest concerns, and monitoring lobby traffic to keep service running smoothly.

Requirements

• A passion for hospitality.
• Act with integrity and do the right thing.
• Demonstrate leadership and inspire others.
• Value teamwork.
• Show ownership and accountability.
• Bring urgency and discipline to each moment.

Responsibilities

• Supervise front office team members and ensure front office procedures, check-ins, check-outs, and guest service are handled smoothly.
• Create team schedules, assign tasks, lead pre-shift meetings, and provide training, guidance, and in-the-moment feedback.
• Respond to guest inquiries and concerns and support team members with complex or escalated issues.
• Monitor guest traffic in the lobby and adjust team coverage in real time to maintain service efficiency.

Benefits

• Discounted travel through the Go Hilton program, including 110 nights of discounted travel and room rates as low as $40 per night.
• Employee stock purchase program with the opportunity to buy Hilton shares at a 15% discount.
• Paid parental leave for eligible Team Members, including partners and adoptive parents.
• Caregiving concierge services.
• Crisis concierge support.
• Free counseling and support through the Employee Assistance Program for eligible Team Members.
• Paid time off.
• Health and welfare plans, including coverage options for dental and vision care.
• Retirement plans.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed