Guest Services Manager - Hampton Inn & Suites Charleston West Ashley

Waldorf Astoria Kuwait • Charleston, SC

9h

About The Position

The Guest Services Manager oversees day-to-day guest services operations and helps create memorable guest experiences through warm, effective hospitality. The role manages functions such as bell services, luggage storage, package delivery, valet, parking, and related systems. It also monitors guest satisfaction, resolves service issues, leads department administration, and supervises and develops team members.

Requirements

• Demonstrate Hilton’s core values: hospitality, integrity, leadership, teamwork, ownership, and urgency and discipline.

Responsibilities

• Manage day-to-day guest services operations, including bell services, luggage storage, package delivery, valet, parking, and related systems.
• Track guest satisfaction, address service issues, and guide the team in implementing improvements to the guest experience.
• Lead budgeting, forecasting, policy enforcement, and special projects supporting operational effectiveness.
• Supervise and support team members, monitor performance, provide coaching, and foster a positive, productive work environment.

Benefits

• Access to 110 nights of discounted travel, with room rates as low as $40 per night through the Go Hilton travel program.
• Employee stock purchase program with a 15% discount on Hilton shares.
• Paid parental leave for eligible Team Members, including partners and adoptive parents.
• Caregiving concierge services.
• Crisis Concierge support during times of loss.
• Free counseling and support through the Employee Assistance Program for eligible Team Members.
• Paid time off.
• Health and welfare benefits, including health plans, dental care, and vision-related coverage.
• Retirement plans.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed