Guest Service Agent - Hampton Inn & Suites Rockville Centre

Waldorf Astoria Kuwait • Rockville Centre, NY

2d

About The Position

The Guest Service Agent delivers a warm and memorable hospitality experience by managing guest arrivals and departures, responding to requests, and sharing information about the hotel and local area. The role supports smooth check-in and check-out, promotes hotel services, and addresses guest concerns with care and urgency.

Requirements

• Demonstrate a passion for hospitality and spreading its light and warmth.
• Act with integrity and do the right thing.
• Inspire others through leadership.
• Believe in teamwork and shared outcomes.
• Show ownership and accountability.
• Bring urgency and discipline to each moment.

Responsibilities

• Greet guests upon arrival and complete check-in, including verifying details, assigning rooms, issuing keys, and providing welcome materials or bell service assistance.
• Process guest departures by verifying charges, handling payments, issuing receipts, and using the point-of-sale system accurately.
• Maintain knowledge of hotel offerings, room types, rates, promotions, and local area information to assist with guest inquiries.
• Use up-selling techniques to recommend hotel amenities and maximize room and service revenue.
• Respond to guest requests, resolve concerns with care and urgency, and manage messages and communications.

Benefits

• Access to 110 nights of discounted travel through the Go Hilton travel program, with room rates as low as $40 per night.
• Employee stock purchase program allowing Team Members to invest in Hilton shares at a 15% discount.
• Paid parental leave for eligible Team Members, including partners and adoptive parents.
• Caregiving concierge services.
• Crisis Concierge support during times of loss.
• Free counseling and support through the Employee Assistance Program for eligible Team Members.
• Paid time off.
• Health and welfare benefits, including health plans, dental coverage, and vision coverage.
• Retirement plans.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed