Front Desk Supervisor

Island Hospitality Management•Pittsburgh, PA

About The Position

The Front Desk Supervisor is responsible for the overall success of the front desk, ensuring guest satisfaction and product quality standards. The role plans and supervises the activities of a diverse workforce to support smooth and profitable operations, and serves as a key point of reference for team members, vendors, and guests. Flexible scheduling availability may be required. Weekly hours vary based on guest occupancy, season, staffing, and other factors; a specific number of weekly hours is not guaranteed. Island Hospitality offers a formal training and development program intended to support employee growth and advancement in the hospitality business.

Requirements

Be a highly motivated team player with strong initiative and a desire for achievement.
Effectively handle workplace problems, including anticipating, preventing, identifying, and solving them as necessary.
Work well in stressful situations.
Be readily available and approachable to guests while providing excellent guest service.
Be able to stand, sit, or walk for extended periods.

Responsibilities

Check in and check out hotel guests.
Process payments according to established hotel requirements.
Provide information and assistance to guests and vendors.
Prepare necessary reports during each shift for the management team.
Ensure front desk staff understand the guest service guarantee and are trained to meet service standards.
Assist in creating and distributing team member schedules in a timely manner.
Plan and supervise the activities of the front desk workforce.

Benefits

Medical, dental, and vision insurance.
HSA and FSA plans, including dependent care FSA.
Identity theft protection insurance.
Commuter benefits for transit and parking.
Pet insurance.
PTO and payroll incentives for annual wellness exams.
Employee Assistance Program.
Wellness subscriptions providing access to gyms, financial planning, counseling, and legal services.
Paid sick and vacation time.
Family leave.
401(k) retirement plan with matching contributions: 100% match up to 3% of salary and an additional 50% match on the next 2%; fully vested upon the first contribution.
Incentive-based bonus program.
Free hotel room nights and employee discounts within the hotel brand.
Friends and family discounts within the hotel brand.
Team member recognition and bonus.
Discounted tickets to theme parks, musicals, movies, and other activities through Tickets at Work.
Career growth through an in-house training program personalized to employee goals.
Referral bonus program.