Front Desk Supervisor
Atrium Hospitality•Norfolk, VA
•$19 - $20•Onsite
About The Position
The Front Desk Supervisor oversees daily front desk operations at the Norfolk Sheraton, ensuring smooth guest check-ins and check-outs. The role coaches, trains, and motivates front desk associates; handles guest concerns promptly and professionally; monitors cash handling, shift reports, and compliance with brand and safety standards; and assists with front desk tasks such as answering phones, updating the reader board, and supporting VIP arrivals.
Requirements
- Customer service and leadership experience, including leading teams and remaining calm under pressure.
- Strong communication skills to coordinate with guests, staff, and other departments.
- Detail-oriented and organized.
- Comfortable using hotel systems, email, and reports.
- Able to lift 50 pounds and remain on their feet.
Responsibilities
- Supervise daily front desk operations, including check-ins and check-outs.
- Coach, train, and motivate front desk associates.
- Handle guest concerns with urgency and a positive attitude.
- Monitor cash handling, shift reports, and compliance with brand and safety standards.
- Assist with answering phones, updating the reader board, and VIP arrivals as needed.
Benefits
- 401(k) plan with company match
- Medical, dental, and vision insurance options
- Paid time off and vacation
- Atrium Traveler and brand discount programs
- DailyPay
- Wellness programs
- Tuition reimbursement
- Discounts on brands and services
- Community service and volunteer programs
- Career growth and learning opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
