Front Desk Supervisor

Island Hospitality Management•New Orleans, LA

About The Position

Island Hospitality is hiring two Front Desk Supervisors to oversee the overall success of the front desk and help ensure guest satisfaction and product quality standards. The supervisor plans and oversees the activities of a diverse workforce to support the smooth and profitable operation of the business and serves as a key point of reference for team members, vendors, and guests. Flexible scheduling availability may be required. The two shifts are 6:00 a.m.–3:00 p.m. and 2:30 p.m.–11:30 p.m., with flexible days. Weekly hours vary based on guest occupancy, season, staffing, and other factors; a specific number of weekly hours is not guaranteed.

Requirements

At least two years of verifiable hotel front desk experience.
Be a highly motivated team player with strong initiative and a desire for achievement.
Effectively handle workplace problems, including anticipating, preventing, identifying, and solving problems.
Work well in stressful situations.
Be readily available and approachable to guests while providing excellent guest service.
Be able to stand, sit, or walk for extended periods.

Nice To Haves

Food and beverage experience.
Hyatt experience.

Responsibilities

Check hotel guests in and out.
Process payments according to established hotel requirements.
Provide information and assistance to guests and vendors.
Prepare necessary reports during each shift for the management team.
Ensure front desk staff know the components and features of the guest service guarantee and are trained to meet service standards.
Review food and beverage quality, including the complimentary breakfast buffet and the afternoon Placery cafe and Bar, and maintain inventories for both.
Complete guest recovery and maintain service standards.
Coordinate room status with Housekeeping.
Assign work and confidently direct employees.
Help create and distribute the team member schedule in a timely manner.

Benefits

Medical, dental, and vision insurance.
Health Savings Account and Flexible Spending Account plans.
Dependent care FSA.
Identity theft protection insurance.
Commuter benefits for transit and parking.
Pet insurance.
Paid time off.
Payroll incentives for annual wellness exams.
Employee Assistance Program.
Wellness subscriptions, including access to gyms, financial planning, counseling, and legal services.
Paid sick and vacation time.
Family leave.
401(k) retirement plan with employer matching: 100% up to 3% of salary and an additional 50% on the next 2%; fully vested upon the first contribution.
Incentive-based bonus program.
Free hotel room nights and employee discounts within the hotel brand.
Discounts for friends and family within the hotel brand.
Team member recognition and bonuses.
Discounted tickets to theme parks, musicals, movies, and other events through Tickets at Work.
Career growth through an in-house training program with a path personalized to the employee's goals.
Referral bonus program.