Front Desk Supervisor | The Morris Inn

University of Notre Dame•Notre Dame, IN

10d

About The Position

The University of Notre Dame Operations, Events, and Safety (UOES) division is hiring a full-time Front Desk Supervisor for the Morris Inn in the campus Hospitality department. The Morris Inn is a AAA Four Diamond Hotel located at the heart of Notre Dame’s campus. The Front Office Supervisor is a hands-on working supervisor who balances administrative oversight with direct guest service, including checking guests in and out and monitoring lobby and front-drive operations. The supervisor mentors Guest Service Associates (GSAs), helps maintain high service standards across shifts, and supports managers with VIP arrivals and the needs of University constituents.

Requirements

Ability to manage time effectively with minimal supervision.
Excellent communication and listening skills.
Ability to stand for extended periods, up to six hours at a time.

Responsibilities

Perform Guest Service Associate functions, including guest registration, room assignments, and check-outs.
Manage guest billing, room changes, and service recovery in real time.
Monitor the lobby and front drive to support efficient guest flow and appropriate staff positioning during peak periods.
Assist with parking and valet coordination during high-volume periods or staffing gaps.
Oversee training for new Guest Service Associates, including the Morris Inn service journey and technical systems.
Provide associates with immediate peer coaching and feedback on service skills and technical accuracy.
Update training checklists and ensure departmental standard operating procedures are communicated and followed at the desk.
Assist the Room Operations Coordinator with VIP arrival preparation, including room inspections and personalized amenities.
Serve as the primary contact for VIPs and University constituents when the Operations Coordinator or managers are unavailable.
Communicate special requests and high-profile guest preferences to relevant departments.
Assist Operations Managers with desk-related administrative tasks, including inventory, supply ordering, and shift reporting.