Front Desk Supervisor

THE HEART INSTITUTE OF VENICE PLLC•Venice, FL

1d•Onsite

About The Position

The Heart Institute of Venice is seeking a motivated and organized Front Desk Supervisor to lead its patient-facing team in Venice, Florida. The supervisor will help deliver exceptional patient experiences in a fast-paced cardiovascular care practice and oversee front desk operations, including patient check-in and check-out, scheduling, registration, and insurance-related processes. The role also involves developing staff, coordinating with clinical and billing teams, responding to patient concerns, and maintaining compliance with HIPAA and office policies.

Requirements

At least 2 years of experience in a medical front desk or healthcare administrative role.
Proficiency in electronic health records (EHR) and medical scheduling software.
Strong knowledge of insurance verification, authorizations, and co-pay collection.
Excellent communication, leadership, and interpersonal skills.
Ability to multitask and remain composed in a high-volume cardiology practice.
HIPAA compliance knowledge and commitment to patient confidentiality.

Nice To Haves

Prior supervisory or lead experience in a clinical or medical office setting.

Responsibilities

Supervise and support front desk staff, ensuring smooth daily operations and excellent patient service.
Oversee patient check-in and check-out, scheduling, and appointment management.
Train, mentor, and evaluate front desk team members to maintain high performance standards.
Manage patient registration, insurance verification, and co-pay collection.
Coordinate with clinical and billing staff to ensure seamless patient flow.
Handle patient inquiries, concerns, and complaints with professionalism and empathy.
Maintain compliance with HIPAA regulations and office policies.