Front Desk Supervisor

MCR • Chandler, AZ

7d • $21 - $24

About The Position

The Front Desk Supervisor is directly responsible for the front desk and night audit teams, with a focus on guest and associate satisfaction. The role oversees front-office operations and team performance, supports guest service, and helps manage occupancy and controllable expenses. In the absence of the General Manager and/or Assistant General Manager, the supervisor acts as Manager on Duty.

Requirements

• Two-year college degree or equivalent hospitality experience, including at least one year of front desk supervisory experience.
• Exceptional customer service skills.
• Outgoing and engaging personality.
• Cash handling experience.
• Strong people-leadership skills.
• Intermediate to advanced computer skills and familiarity with common computer software.
• Flexible availability for days, nights, holidays, and weekends based on hotel demands.
• Excellent English communication skills, with the ability to read, write, and speak fluently.
• Ability to move continuously and occasionally lift or move up to 20 pounds.

Nice To Haves

• Prior brand experience is highly preferred.

Responsibilities

• Assist with interviewing, hiring, onboarding, and supporting strong performance of front desk team members.
• Act as Manager on Duty in the absence of the General Manager and/or Assistant General Manager.
• Review procedures and policies with team members and ensure adherence to established policies and procedures.
• Process guest check-ins and check-outs, verify billing, create reservations, and process special requests.
• Use knowledge of the hotel property and local attractions to assist guests.
• Establish and maintain open, collaborative relationships with direct reports and hotel management.
• Comply with Federal and State labor laws.
• Investigate and resolve complaints regarding service and accommodations.
• Coach and support the front-office team in managing occupancy, guest service, and controllable expenses.
• Identify service issues and trends, and facilitate solutions that overcome obstacles and support continuous guest satisfaction.
• Balance cost controls with exceptional guest service and associate satisfaction.
• Maintain strict key controls.

Benefits

• Hotel discounts
• Weekly pay
• Paid time off
• Retirement options
• Referral bonuses
• Career advancement and upward mobility
• Health insurance available after 30 days of employment for full-time team members
• Dental insurance available after 30 days of employment for full-time team members
• Vision insurance available after 30 days of employment for full-time team members

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree