Front Desk Supervisor - Chesterfield Hotel

South Beach Group Hotels • Miami Beach, FL

4d

About The Position

The Front Desk Supervisor ensures guests are promptly checked in and out and that requests and inquiries are handled politely and efficiently according to hotel standards. The role assists with supervising Front Desk Agents and helps promote safe, efficient resort operations. It is a full-time position with workdays and hours that vary based on business needs, including weekends, holidays, evenings, and/or overnight shifts.

Requirements

• At least 3 years of supervisory experience in a Front Office environment.
• At least 2 years of hotel experience at a supervisory level.
• Able to work independently and exercise good judgment to resolve issues.
• Flexible schedule and availability to work weekends and holidays.
• Excellent written and oral communication skills.

Nice To Haves

• Bachelor’s degree in hospitality management or equivalent relevant management experience.

Responsibilities

• Provide prompt, personal service during guest check-in and check-out.
• Interact with guests and employees professionally and personally, maintaining a confident, professional image and leadership presence.
• Assist management in applying credit and guest billing policies.
• Participate in daily briefings and meetings.
• Conduct oneself discreetly in guest areas and protect guest safety and confidentiality in accordance with hotel standards.
• Know the hotel’s emergency procedures.
• Understand and communicate promotions and enhancements to employees and guests.
• Build rapport with VIPs and distinguished visitors; escort guests to rooms, make welfare calls, and encourage feedback during their stay.
• Offer and coordinate special arrangements during guest stays and coordinate future visits.
• Maintain a database of guest preferences, habits, and special dates.
• Take responsibility for guest dissatisfaction and ensure issues are resolved.
• Keep the lobby neat and clean.
• When needed, perform the tasks of the Assistant Front Desk Manager or General Manager.
• Perform other duties assigned by the manager.
• Assist with supervision of Front Desk Agents.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed