Front Desk Associate- Chesterfield

Pet Paradise•Chesterfield, VA

6d•Onsite

About The Position

Pet Paradise is seeking a Front Desk Associate to welcome pet parents and pets at its Chesterfield resort and provide a positive first interaction. The role includes guest check-in and check-out, customer communication, cashier and point-of-sale operations, assisting with pet handling and suite placement, and maintaining the entrance, lobby, restrooms, and cat room. The associate also coordinates with the veterinary service team and helps ensure pets’ needs are met during arrival and departure. This position involves considerable physical work, including handling and walking pets and standing for long periods. The associate must be comfortable around dogs of all sizes and able to lift up to 60 pounds. Scheduling flexibility is required for resort needs, including days, nights, weekends, holidays, and peak times. The listed starting rate is $13.00 per hour, with a $0.50 increase six months after hire and another $0.50 increase on the annual anniversary date.

Requirements

One to two years of experience in a customer service role, such as customer service, call center, or receptionist work.
Attention to detail and ability to work with a sense of urgency while providing exceptional customer service.
Cheerful, friendly, positive, and team-oriented attitude.
Strong written and verbal communication skills, with attention to detail, especially in documentation.
Problem-solving skills and an interest in providing guests and customers with a premier experience.
Comfort around dogs of all sizes.
Ability to lift up to 60 pounds.
Ability to perform considerable physical labor, including pet handling, walking, and standing for long periods.
Flexibility to meet resort scheduling needs, including days, nights, weekends, holidays, and peak times.

Responsibilities

Welcome pet parents and pets as they enter the resort, creating a positive first interaction.
Organize and process guest check-ins and check-outs.
Walk pets during drop-off and pickup, coordinate suite placement, and ensure their needs are met.
Answer incoming phone calls, respond to voicemails, and reply to emails in a timely, problem-solving manner.
Complete cashier and point-of-sale operations.
Communicate and follow through on requests from pet parents and resort leadership.
Maintain the cleanliness of the entranceway and lobby, including restrooms.
Maintain, clean, and support the cat room according to resort routines.
Liaise with the veterinary service team regarding appointment status and arrivals.
Put on and remove harnesses during check-in and check-out.
Ensure suites are set up for each pet.
Become familiar with different types of harnesses.

Benefits

Opportunity to apply for the Unleashed Leadership Academy and leadership roles.
Opportunity to apply for the Dog Training Academy, including a scholarship to become a certified Dog Trainer (Canine Behavior Specialist).
Opportunity to apply for the Grooming Academy, including a scholarship to become a certified Professional Pet Groomer.
Complimentary Pet Day Camp.
30 days of complimentary pet boarding, excluding holidays.
On-demand pay through DailyPay.
Discounted veterinary care and grooming services, depending on location.
Dog and cat adoption assistance.
Fitness reimbursement.
Paid time off for full-time and part-time employees.
401(k) savings plan with company match.
Health, dental, and vision insurance for full-time employees.
Employee Assistance Program with an additional mental health benefit, available to all employees.