Front Desk Supervisor
Atrium Hospitality•Portland, OR
•$22 - $23•Onsite
About The Position
The Front Desk Supervisor at Portland Embassy Suites will oversee daily front desk operations, ensuring seamless check-ins and check-outs. This role involves coaching, training, and motivating front desk associates, handling guest concerns with professionalism, and monitoring cash handling and compliance with brand and safety standards. The supervisor will also assist with various front desk tasks as needed.
Requirements
- Customer service and leadership experience – You’ve led teams, kept things calm under pressure, and know how to create a welcoming vibe.
- Strong communication skills – You’ll coordinate with guests, staff, and other departments like a pro.
- Detail-oriented and organized – From shift reports to guest requests, you keep the little things from becoming big problems.
- Tech confident – Hotel systems, emails, reports—nothing fazes you.
- Able to lift 50 lbs and stay on your feet.
Responsibilities
- Supervise daily front desk operations, ensuring smooth check-ins, check-outs, and everything in between.
- Coach, train, and motivate front desk associates.
- Handle guest concerns with grace, urgency, and a can-do attitude.
- Monitor cash handling, shift reports, and compliance with brand and safety standards.
- Answer phones, update the reader board, or help with VIP arrivals.
Benefits
- 401(k) plan with company match
- Medical, dental, and vision insurance options
- Paid Time Off & Vacation
- Exclusive Atrium Traveler and brand discount programs
- DailyPay
- Wellness programs
- Tuition reimbursement
- Exclusive discounts on your favorite brands and services
- Community service and volunteer programs
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
