Front Desk Supervisor | Hershey Hampton Inn

SHANER • Hummelstown, PA

4d • Onsite

About The Position

The Front Desk Supervisor is responsible for supervising all aspects of the Front Desk functions, in accordance with hotel standards. This role requires directing, implementing, and maintaining a strong service and management philosophy that serves as a guide to respective staff. The position demands availability for a flexible schedule, including weekends, holidays, and varied shifts. Key duties include maintaining complete knowledge of hotel features, room types, rates, and availability, handling guest complaints to ensure satisfaction, assisting staff with their job functions, monitoring and maintaining cleanliness, sanitation, and organization of assigned areas, and processing guest payments while adhering to payment and credit policies.

Requirements

• Minimum one year experience in a similar position.
• Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
• High school graduate or equivalent.

Nice To Haves

• Prior supervisory experience a plus.
• Some college preferred.
• Bilingual English/Spanish a plus.
• Knowledge of local activities and attractions appropriate for clientele.

Responsibilities

• Supervising all aspects of the Front Desk functions, in accordance with hotel standards.
• Direct, implement and maintain a strong service and management philosophy which serves as a guide to respective staff.
• Maintain complete knowledge of hotel features, room types, rates, room availability, and expected arrivals/departures.
• Handle guest complaints ensuring guest satisfaction.
• Assist staff with their job functions to ensure optimum service to guests.
• Monitor and maintain cleanliness, sanitation, and organization of assigned areas.
• Present guest folios and process payments. Adhere to payment, cash handling and credit policies/procedures.
• Other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED