Front Office Supervisor - Hampton Inn - Boston/Bedford/ Burlington

Buffalo Lodging Associates, LLC • Billerica, MA

1d • Onsite

About The Position

The Front Office Supervisor coordinates the hotel's front office operations and supports the management team, with superior guest service as a priority. The role supervises the front office team and helps foster a positive, cooperative work environment between staff and management. Supervisory duties include interviewing, hiring, training, appraising, rewarding and disciplining employees; planning, assigning and directing work; addressing complaints; and resolving problems.

The supervisor also performs front desk duties, including greeting guests and processing check-ins and check-outs through the property management system; collecting and storing pertinent information; taking, entering, updating and canceling reservations; handling cash, credit card information and goods; identifying guest needs; providing information about hotel services and amenities; and responding to guest requests in a timely manner.

Typical shifts are 7 AM–3 PM or 3 PM–11 PM. Weekend availability is needed, and the role requires flexibility. The position is at the Hampton Inn by Hilton in Billerica, Massachusetts, one of the properties owned and managed by Buffalo Lodging Associates.

Requirements

• Customer service experience; hotel-setting experience is preferred.
• Must have a valid driver's license and an acceptable driving history, subject to company approval.

Nice To Haves

• Customer service experience in a hotel setting.
• Marriott experience.
• High school diploma or equivalent.
• Computer knowledge including intranet, a property management system, Word and Excel.

Responsibilities

• Assist in overseeing guest services and front office operations, ensuring superior service is a priority.
• Foster a positive, cooperative work environment between front office staff and management.
• Supervise the front office team, including interviewing, hiring, training, appraising, rewarding and disciplining employees; planning, assigning and directing work; addressing complaints; and resolving problems.
• Greet guests and complete check-in and check-out procedures through the property management system, obtaining and storing pertinent information.
• Take reservations from callers and enter all information into the hotel management system; update or cancel reservations as requested by guests.
• Handle cash, credit card information and goods at the property.
• Identify guest needs and provide relevant information about hotel services and amenities.
• Respond to guest requests in a timely manner.

Benefits

• Paid weekly.
• Medical, dental and vision insurance.
• 401(k) retirement savings plan with employer match.
• Paid vacation and sick time.
• Paid holidays.
• Tuition reimbursement.
• Flexible spending account.
• Company-paid life insurance.
• Company-paid short-term disability insurance.
• Long-term disability insurance.
• Employee assistance program.
• Hotel discounts for employees, friends and family.
• Wellness programs.
• Monthly employee appreciation activities and events.
• Learning and development opportunities.
• Employee referral program.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED