Front Desk Supervisor
About The Position
The Front Desk Supervisor manages hotel front desk operations during an assigned shift and helps create a comfortable, welcoming environment that promotes quality service and guest satisfaction. The role includes supervising front desk staff, assisting guests with check-in and check-out, resolving guest issues, coordinating guest and room information with other departments, and ensuring company policies and safety procedures are followed. The position is full-time at The Westin Sarasota in Sarasota, Florida. It pays $18.00 per hour, has no stated travel requirement, and may involve working most weekends and holidays. Applicants must report on time in proper uniform. Pre-employment drug testing and a background check are required. Kolter Hospitality is an equal opportunity, drug-free employer and participates in E-Verify. Reasonable accommodations may be made for individuals with disabilities.
Requirements
- Previous hotel Front Desk experience.
- Ability to work most weekends and holidays.
- Ability to report to work on time and in proper uniform.
- Knowledge of or ability to operate a computer.
- Ability to stand or walk for up to 8 hours.
- Ability to occasionally lift, push, and pull.
- Pre-employment drug test and background check required.
Nice To Haves
- Experience overseeing or directing a team.
Responsibilities
- Supervise front desk operations during the assigned shift.
- Ensure front desk staff are familiar with hotel products and services.
- Handle guest issues courteously and efficiently, ensuring satisfactory resolution.
- Assist guests with check-in and check-out.
- Ensure company policies are followed for financial record keeping, money handling, licensing, and timely and accurate financial reporting.
- Ensure VIP arrivals, special-request rooms, and long-stay guest rooms are pre-blocked in advance.
- Communicate with other departments to coordinate and follow up on guest and room information.
- Report items in need of repair.
- Follow all safety procedures while working.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
