Front Desk Supervisor

AC by Marriott Downtown Orlando•Orlando, FL

35d•$18 - $18•Onsite

About The Position

A Kolter Hospitality Front Desk Supervisor delivers service excellence by encouraging a comfortable and welcoming environment that promotes quality service and guest satisfaction. This position manages the hotel’s front desk operations during an assigned shift. The role includes assisting guests with check-in and check-out, resolving guest issues, coordinating with other departments, and ensuring that front desk staff are familiar with the hotel’s products and services. The supervisor also helps ensure company policies and safety procedures are followed.

Requirements

Previous hotel front desk experience.
Ability to work most weekends and holidays.
Knowledge of or ability to operate a computer.
Ability to stand and walk for up to 8 hours.
Ability to occasionally lift, push, and pull.
Pre-employment drug test and background check required.

Nice To Haves

Experience overseeing or directing a team.

Responsibilities

Supervise front desk operations during the assigned shift.
Ensure front desk staff are familiar with hotel products and services.
Handle guest issues courteously and efficiently, ensuring satisfactory resolution.
Assist guests with check-in and check-out processes.
Ensure compliance with company policies concerning financial record keeping, money handling, and licensing, including timely and accurate financial reporting.
Ensure VIP arrivals, special-request rooms, and long-stay guest rooms are pre-blocked in advance.
Communicate with other departments to coordinate and follow up on guest and room information.
Report items in need of repair.
Follow all safety procedures while working.
Report to work on time and in proper uniform.