Front Desk Supervisor

GEN HOTELS•Indianapolis, IN

10d•Onsite

About The Position

General Hotels Corporation has an immediate opening for a Front Desk Supervisor at the Crowne Plaza Union Station. The Front Desk Supervisor will supervise the Guest Services staff while providing friendly, efficient service.

Requirements

MUST HAVE A MINIMUM OF (2) YEARS HOTEL GUEST SERVICES EXPERIENCE TO BE CONSIDERED FOR THIS POSITION.
Must have a minimum of (2) years of hotel guest services experience
Must have a passion for the hospitality industry and the ability to provide exceptional service
Attendance and punctuality is crucial for this role
Ability to stand for lengths of time
Strong communication skills
Detail oriented to ensure all reservations and billing are correct
Ability to lead and to work as part of a team
Deliver great customer service and ensure guest satisfaction
Take action to solve guest concerns using service recovery guidelines
Must have flexibility and be able to work nights, weekends and/or holidays
Must have valid drivers license and willing to drive hotel shuttle.

Nice To Haves

Prior Opera training and/or knowledge is preferred

Responsibilities

Supervise the Guest Services staff
Welcome guests in a friendly, prompt and professional manner
Assist Guest Services staff, as needed, with any guest concerns
Follow established hotel procedures at all times
Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up
Maintain positive communication between all departments
MOD Shifts as needed
Managing and assisting shuttle services