Front Desk Supervisor

TPI Hospitality • Roseville, MN

3d • Onsite

About The Position

TPI Hospitality is hiring a full-time Front Desk Supervisor at the Residence Inn by Marriott in Roseville, Minnesota. The role works a mix of morning and afternoon shifts: 7:00 AM–3:00 PM or 3:00 PM–11:00 PM. Scheduled workdays are Thursday through Monday, with Tuesday and Wednesday off; weekend availability is required. Pay is $18–$21 per hour.

The supervisor interacts with guests, responds to requests and complaints, provides information about hotel facilities and local attractions, and maintains accurate reservation, arrival, departure, and payment records. The position calls for multitasking in a fast-paced environment.

TPI Hospitality owns and operates more than 25 hotels and restaurants in Minnesota and Florida. The company describes its philosophy as serving guests, coworkers, and communities to create win-win outcomes, and highlights a culture supporting personal and professional growth and advancement opportunities.

Requirements

• Weekend availability is required.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Provide friendly, energetic, and positive interactions with guests.
• Answer phone calls and manage emails.
• Provide information about hotel facilities, local attractions, and services.
• Handle guest requests, inquiries, and complaints promptly.
• Maintain accurate records of reservations, arrivals, departures, and payments.
• Multitask in a fast-paced environment.

Benefits

• Medical and dental insurance
• 401(k) and matching
• Paid time off (PTO) and holiday premium pay
• Volunteer time off (VTO)
• Bereavement leave
• School conference leave
• Employee discounts
• Tuition discount

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed