Front Desk Supervisor

Crestline Hotels and Resorts•Blacksburg, VA

22d•Onsite

About The Position

The Inn at Virginia Tech and Skelton Conference Center is hiring two Front Desk Supervisors to join its front office leadership team in Blacksburg, Virginia. The role supervises front desk operations to support productivity, employee morale, and guest service. The successful candidate is a professional, courteous, service-focused team player who supports team members, learns and leads by example, and helps create memorable guest experiences. The supervisor assists guests with check-in and check-out, reservations, payments, questions, problems, and special requests in accordance with standard operating procedures. The role also supports staff training, shift balancing and checklists, emergency-procedure readiness, and coordination with housekeeping and maintenance. This is a full-time, hourly position paying $18–$24, commensurate with experience.

Requirements

High school graduate or GED.
Basic computer skills.
Professional and courteous manner when interacting with guests and team members.
Team-player attitude, willingness to learn, and ability to lead by example.

Nice To Haves

Previous hotel experience.
Previous supervisory experience.
Experience with Opera V5 and/or Opera Cloud.
Two to three years of supervisory experience, with at least one year of front desk experience.

Responsibilities

Greet, register, and assign rooms to hotel guests.
Verify customers’ credit and establish how they will pay for accommodations.
Contact housekeeping or maintenance when guests report problems.
Make and confirm reservations.
Issue room keys and escort instructions to bellhops.
Maintain records of room availability and guest accounts, manually or using computers.
Post room, food, liquor, telephone, and other charges to ledgers.
Compute bills, collect payments, and make change for guests.
Record guest comments and complaints, referring guests to managers as needed.
Answer questions about hotel services, registration, and travel directions, and make recommendations about shopping, dining, or entertainment.
Clean and maintain lobby and common areas, including restocking supplies and watering plants.
Plan, schedule, or supervise the work of other employees.
Advise housekeeping when rooms are vacant and ready for cleaning.
Assist guests with check-in, check-out, and special requests for services or information in accordance with standard operating procedures.
Assist with training new associates and provide ongoing training to front desk agents as cashiers.
Ensure staff are familiar with hotel emergency procedures.
Work with desk agents to balance at the end of each shift and ensure completion of the shift checklist.
Greet guests promptly and professionally, and handle questions and problems within empowerment guidelines.