Front Desk Specialist

Spire Orthopedic Partners•City of Kingston, NY

57d•$18 - $22•Onsite

About The Position

The Front Desk Specialist supports the operation of a medical office by overseeing reception activities, assisting patients and guests, coordinating with clinical staff, and completing front-office billing and administrative tasks. The role monitors staff adherence to office policies and procedures, provides guidance when policies are implemented, and communicates staff issues and potential patient delays to the appropriate leaders. The position also helps maintain a professional work atmosphere and handles urgent physician and patient complaints. This is a full-time, day-shift position based in Kingston, New York, with some travel between company locations. The role requires a high school diploma or equivalent; two years of medical-office experience is desired.

Requirements

High school diploma or equivalent.
Excellent customer service skills.
Strong verbal and written communication skills.
Organized and detail-oriented.

Nice To Haves

Two years of medical-office experience.
Insurance, billing, and computer experience.
Working knowledge of Microsoft Office.

Responsibilities

Monitor reception and front desk staff.
Communicate regularly with the Office Manager regarding staff disciplinary issues so the Director can address them.
Communicate routinely with clinical staff about potential delays.
Manage front-office supply stock and order replenishments for the site with Office Manager approval.
Guide office staff when new policies and procedures are implemented or require follow-up.
Monitor staff adherence to policies and procedures, promptly address concerns with employees, and immediately report them to the appropriate leader.
Handle urgent physician and patient complaints.
Greet patients and office guests.
Print and verify the day-end review.
Review billing slips at checkout to ensure coding appears complete.
Submit daily billing slips.
Balance daily receipts against the TOS report.
Enter payments for medical-record requests filled directly by the office.
Open and close the office before and after business hours.
Assist patients and family members with requests.
Maintain a professional work atmosphere through interactions and communication with patients, physicians, coworkers, and administration.
Attach required authorizations to appointments and/or educate patients about insurance coverage guidelines.
Coordinate rescheduling appointments cancelled by the practice and document cancelled or rescheduled appointments.
Perform other duties as assigned.