Front Desk Specialist

Spire Orthopedic Partners•Chelmsford, MA

42d•$19 - $24•Onsite

About The Position

Spire Orthopedic Partners is a growing national partnership of orthopedic practices that provides physicians with support, capital, and operational resources. As a Management Services Organization, Spire provides the administrative infrastructure that allows practices to operate effectively so doctors can focus on patient care. The network spans the Northeast and includes more than 165 physicians, 1,800 employees, 285 other clinical providers, and 40 locations across New York, Connecticut, Rhode Island, and Massachusetts. The Front Desk Specialist supports front-office operations at the North Chelmsford, Massachusetts location. The role handles incoming calls and patient check-in, verifies insurance and appointment information, prepares charts, collects payments, and helps ensure relevant test results and notes are available for appointments. The specialist may bring patients to exam rooms, provide coverage for coworkers, and perform closing duties with a coworker once every other week. Some travel between company locations is required.

Requirements

High school diploma or GED.
One year of medical office experience.
Knowledge of HIPAA and other regulatory policies.
Knowledge of insurance regulations, policies, and procedures.
Knowledge of medical office procedures, policies, practices, and medical terminology.
Telephone protocol and professional etiquette, with strong verbal and written communication skills.
Extensive customer service experience.
Proven ability to multitask.
Computer skills, including proficiency with Windows-based software.
Strong problem-solving skills and the ability to think quickly, professionally, and efficiently.
Ability to represent the organization professionally.

Nice To Haves

Health care receptionist experience.
Knowledge of electronic medical systems, including Athena/Centricity, Medi-Tech, or similar systems.

Responsibilities

Answer and triage incoming calls.
Check in patients for appointments and verify insurance information, referrals, demographics, and related details.
Cover charts by reviewing the last office note, diagnostic test results, lab results, and other relevant information.
Verify insurance eligibility.
Collect copayments and outstanding balances, and batch and balance at the end of the day.
Verify that all test results and office notes are available for patient appointments.
Bring patients to exam rooms when needed.
Cover coworkers’ vacation, sick, and personal time.
Perform office closing tasks once every other week, staying with a coworker until providers have finished.
Perform other duties as assigned by managers and leads.