Front Desk Specialist
About The Position
Spire Orthopedic Partners is a growing national partnership of orthopedic practices. It provides administrative infrastructure, support, capital, and operational resources so physicians can focus on patient care. The organization is headquartered in Stamford, Connecticut, and its network spans the Northeast with more than 165 physicians, 1,800 employees, 285 other clinical providers, and 40 locations across New York, Connecticut, Rhode Island, and Massachusetts. The Front Desk Specialist greets and registers patients, assists with registration paperwork and insurance referrals, updates information in the billing system, and follows up with patients and insurance carriers as needed. The role also supports appointment scheduling, patient communications, document handling, patient arrivals, and other front-office duties. The position is based at MSO ONS Greenwich in Greenwich, Connecticut, is full-time, and involves a day shift and some travel between company locations.
Requirements
- High school diploma or equivalent.
- One to three years of experience as a registrar or in a similar function.
- Ability to use computerized systems.
- Detail-oriented and accurate.
- Strong interpersonal and customer service skills.
- Excellent verbal and written communication skills.
Nice To Haves
- Experience in a medical specialist office.
- Knowledge of different insurance carriers and plan types.
Responsibilities
- Greet and register patients promptly and pleasantly.
- Instruct patients to complete registration, history, and HIPAA acknowledgement forms.
- Request updated information from established patients.
- Collect and enter insurance referrals.
- Copy patient forms and insurance cards.
- Enter demographic information and off-bill comments into the billing system.
- Contact insurance carriers and patients for follow-up information needed to complete registration.
- Explain referral and payment processes to patients as needed.
- Notify other departments when patients arrive.
- Pull and file patient encounters.
- Schedule and reschedule patient appointments.
- Take messages and respond to requests.
- Perform Expediter duties by escorting patients to exam rooms and perform Call Center duties as needed.
- Ensure adherence to HIPAA regulations.
- Perform other duties as requested.
Benefits
- Excellent growth and advancement opportunities.
- Dynamic environment.
- Access to a diverse network of practitioners.
- Broad infrastructure of tools and programs to enhance the employee experience.
- Competitive compensation.
- Generous paid time off.
- Health, dental, and vision benefits.
- 401(k).
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
