Front Desk Specialist

Spire Orthopedic Partners•Arlington, NY

12d•$18 - $22•Onsite

About The Position

Spire Orthopedic Partners is a growing national partnership of orthopedic practices that provides physicians with support, capital, and operational resources. As a Management Services Organization, Spire provides administrative infrastructure so its practices can focus on patient care. Headquartered in Stamford, Connecticut, the network spans the Northeast and includes more than 165 physicians, 1,800 employees, 285 other clinical providers, and 40 locations across New York, Connecticut, Rhode Island, and Massachusetts. The Front Desk Specialist monitors reception staff, supports front-office operations, assists patients and guests, and helps maintain efficient communication between front-desk and clinical teams. The role handles urgent physician and patient complaints, supports policy implementation and adherence, manages supplies with approval, and performs daily billing and payment reconciliation tasks. The position is based in Poughkeepsie, New York, with some travel between company locations.

Requirements

High school diploma or equivalent.
Excellent customer service skills.
Excellent verbal and written communication skills.
Organized and detail-oriented.

Nice To Haves

Two years of experience in a medical office.
Insurance, billing, and computer experience.
Working knowledge of Microsoft Office.

Responsibilities

Monitor reception and front-desk staff.
Communicate staff disciplinary issues to the Office Manager so the Director can address them.
Communicate routinely with clinical staff regarding potential delays.
Manage front-office supply stock and order replenishments for the site with Office Manager approval.
Guide office staff when new policies and procedures are implemented or require follow-up.
Monitor staff adherence to policies and procedures, address concerns promptly with employees, and immediately report concerns to the appropriate leader.
Handle urgent physician and patient complaints.
Greet patients and office guests.
Print and verify the day-end review.
Review billing slips at check-out to ensure coding appears complete.
Submit daily billing slips.
Balance daily receipts against the TOS report.
Enter payments for medical-record requests fulfilled directly by the office.
Open and close the office before and after business hours.
Assist patients and family members with requests.
Maintain a professional work atmosphere through behavior and communication with patients, physicians, co-workers, and administration.
Attach required authorizations to appointments and/or educate patients about insurance coverage guidelines.
Coordinate rescheduling of appointments cancelled by the practice.
Document cancelled or rescheduled appointments.
Perform other duties as assigned.