Front Desk Specialist

Spire Orthopedic Partners•Rhinebeck, NY

27d•$18 - $22

About The Position

The Front Desk Specialist oversees reception and front desk operations at a medical office. The role supports patients, families, physicians, clinical staff, and office administration; helps implement and monitor office policies and procedures; and performs front-office, appointment, billing, and payment tasks. The position is full-time, located in Rhinebeck, New York, with some travel between company locations. The work shift is day shift. Spire Orthopedic Partners is a growing national partnership of orthopedic practices that provides support, capital, and operational resources to physicians. As a Management Services Organization, Spire provides administrative infrastructure so practices can operate effectively and physicians can focus on patient care. The network spans the Northeast and includes 165+ physicians, 1,800 employees, 285 other clinical providers, and 40 locations in New York, Connecticut, Rhode Island, and Massachusetts.

Requirements

High school diploma or equivalent required.
Two years of experience in a medical office desired.
Excellent customer service skills.
Excellent verbal and written communication skills.
Organized and detail oriented.

Nice To Haves

Insurance, billing, and computer experience are strongly desired.
Working knowledge of MS Office is strongly desired.

Responsibilities

Monitor reception and front desk staff.
Communicate regularly with the Office Manager about staff disciplinary issues so the Director can address them.
Communicate routinely with clinical staff about potential delays.
Manage front-office supply stock and order replenishments for the individual site with Office Manager approval.
Guide office staff when new policies and procedures are implemented or followed up on.
Monitor staff adherence to policy and procedure, promptly address concerns with employees, and immediately report them to the appropriate leader.
Handle urgent physician and patient complaints.
Greet patients and office guests.
Print and verify the day-end review.
Review billing slips at service or check-out to ensure coding appears complete, and submit daily billing slips.
Balance daily receipts against the TOS report.
Enter payments for medical records requests filled directly by the office.
Open and close the office before and after business hours.
Assist patients and family members with requests.
Maintain a professional work atmosphere through behavior and communication with patients, physicians, co-workers, and administration.
Attach required authorizations to appointments and/or educate patients about insurance coverage guidelines.
Coordinate rescheduling of appointments cancelled by the practice and document cancelled or rescheduled appointments.
Perform other duties as assigned.