Front Desk Specialist
About The Position
Spire Orthopedic Partners is a national partnership of orthopedic practices that provides physicians with administrative infrastructure and operational resources. The organization is headquartered in Stamford, Connecticut, and its network spans the Northeast. The Front Desk Specialist works at the Greenwich, Connecticut location and supports patient registration and front desk operations. The role is full-time, entry-level, and day shift, with some travel between company locations. The specialist greets and registers patients, guides them through required forms, updates registration information, enters data into the billing system, and follows up with patients and insurance carriers when information is incomplete. The position also supports appointment scheduling, patient communications, encounter filing, patient escorting, and call center duties as needed while ensuring adherence to HIPAA regulations.
Requirements
- High school diploma or equivalent.
- One to three years of experience as a registrar or in a similar function.
- Ability to use computerized systems.
- Detail-oriented and accurate.
- Strong interpersonal and customer service skills.
- Excellent verbal and written communication skills.
Nice To Haves
- Medical specialist office experience preferred.
- Knowledge of different insurance carriers and plan types is a plus.
Responsibilities
- Greet and register patients promptly and pleasantly.
- Instruct patients to complete registration, history, and HIPAA acknowledgment forms.
- Request updates from established patients.
- Collect and enter insurance referrals.
- Copy patient forms and insurance cards.
- Enter demographic information and off-bill comments into the billing system.
- Contact insurance carriers and patients for follow-up information needed to complete registration.
- Explain referral and payment processes to patients as needed.
- Notify other departments when patients arrive.
- Pull and file patient encounters.
- Schedule and reschedule patient appointments.
- Take messages and respond to requests.
- Perform Expediter duties, including escorting patients to exam rooms, and perform Call Center duties as needed.
- Ensure adherence to HIPAA regulations.
- Perform other duties as requested.
Benefits
- Excellent growth and advancement opportunities.
- Dynamic environment.
- Access to a diverse network of practitioners.
- Broad infrastructure of tools and programs to enhance the employee experience.
- Competitive compensation.
- Generous PTO.
- Health, dental, and vision benefits.
- 401(k).
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
