Front Desk/Scheduling Team

Arkansas Central Primary Care•Jacksonville, AR

About The Position

The Front Desk/Scheduling Team member supports patient check-in, scheduling, insurance verification, payment collection, and front-desk operations. The role updates demographic information in the EMR for new and established patients, handles patient documentation, answers calls, and directs patients to appropriate clinic areas. It also includes assigned clinic closing duties and daily cash reconciliation. The position requires professional, compassionate interactions with patients and coordination with physicians, nurses, schedulers, and the Insurance Department. The job description notes that duties may include other tasks as assigned and that the listed responsibilities are not exhaustive.

Requirements

High school diploma or GED.
Computer experience.
Knowledge of medical terminology.
Knowledge of insurance.
Customer service skills.
Basic computer and ten-key skills.
Ability to multitask.
Professional phone etiquette and a compassionate attitude.
Ability to lift up to 10 pounds.
Ability to bend and stoop and to sit for lengthy periods.

Responsibilities

Greet patients entering the facility in a friendly and professional manner.
Verify the cash drawer three times daily: at opening, noon, and closing.
Check in established patients by verifying demographics, emergency contact, pharmacy, telephone numbers, insurance, and authorization or consent forms.
Check in new patients by entering demographic and insurance information, and scan photo IDs and insurance cards into the system.
Verify insurance eligibility using available systems and websites, and contact an insurance representative for assistance when coverage cannot be verified.
Record missing documentation in new patients’ charts for follow-up at the next visit.
Collect patient copays and account balances professionally.
Have patients complete required history and physical forms and medication forms before visits when required by the physician.
Direct patients to the appropriate waiting room and other clinic areas, such as the lab, x-ray, or specialist areas.
Answer calls about prescriptions, medical records, follow-up appointments, and general information.
Secure written prescriptions, samples, forms, and letters in a locked cabinet; verify required identification before releasing items to patients or authorized persons.
Maintain a signature log for items that require sign-off.
Review daily obituaries, document deceased patients in their charts, and provide the physician with a copy of the obituary.
Send messages to physicians or nurses from walk-in patients requesting prescriptions, referrals, form completion, or lab results.
File documents in patient folders through the fax server when time permits to support the scan room workload.
Prepare end-of-day receipts by balancing credit card slips, cash, and checks, and provide them to the poster.
Count and reconcile the cash drawer and place it in the designated secure area for the night.
Close the clinic on assigned nights.
Communicate with schedulers and the Insurance Department to better serve patients.