Scheduling Coordinator / Front Desk Administrator

Arch Orthodontics PC•Bridgewater, MA

2d•$18 - $30

About The Position

ARCH Orthodontics is hiring a Scheduling Coordinator / Front Desk Administrator to help keep its orthodontic office running smoothly and patients feeling cared for. The role builds practical skills in patient communication, scheduling accuracy, and front-desk operations while working with a supportive team. The coordinator manages appointments and calendar flow, communicates with patients by phone and in person, handles check-in and check-out, collects payments, processes basic front-desk transactions, and keeps records accurate and organized. They coordinate with teammates and other rooms to maintain a calm, efficient flow throughout the day, help families understand next steps, and prepare the schedule for the following day. ARCH Orthodontics describes its team values as SPIRE: Support, Professionalism, Integrity, Respect, and Excellence. The position follows a Monday-Friday flow.

Requirements

Strong customer service mindset and phone etiquette.
Solid computer skills and comfort learning new tools.
Excellent communication, multitasking, and attention to detail.
Organized, dependable, and a team player.

Responsibilities

Manage appointments and calendar flow with accuracy and urgency.
Answer phones professionally and communicate clearly with patients.
Collect payments, process check-outs, and handle basic front-desk transactions.
Keep records organized and details correct across systems.
Coordinate with teammates to keep the day on track.
Review the schedule and confirm appointments.
Welcome patients and guide them through check-in and check-out.
Help families understand what comes next and keep communication moving between rooms.
Prepare the next day's schedule and tie up loose ends.