Scheduling Coordinator / Front Desk Administrator

Arch Orthodontics PC•Bridgewater, MA

About The Position

ARCH Orthodontics is hiring a Scheduling Coordinator / Front Desk Administrator to help keep its orthodontic office running smoothly and patients feeling cared for. The role provides an opportunity to build skills in patient communication, scheduling accuracy, and front-desk operations while learning from a supportive team. The position involves managing appointments and calendars, answering phones, processing check-outs and payments, maintaining accurate records, and coordinating with teammates. The work follows a Monday–Friday office flow. A typical day includes reviewing and confirming appointments, welcoming patients, supporting check-in and check-out, helping families understand next steps, coordinating communication between rooms, and preparing the schedule for the following day.

Requirements

Strong customer service mindset and phone etiquette.
Solid computer skills and comfort learning new tools.
Excellent communication, multitasking, and attention to detail.
Organized, dependable, and a team player.

Responsibilities

Manage appointments and calendar flow accurately and promptly.
Answer phones professionally and communicate clearly with patients.
Collect payments, process check-outs, and handle basic front-desk transactions.
Keep records organized and details accurate across systems.
Coordinate with teammates to keep the day on track.
Review schedules and confirm appointments.
Welcome patients and guide them through check-in and check-out.
Help families understand what comes next and keep communication moving between rooms.
Prepare the schedule for the following day.