Authorizati

Orthopaedic Hospital•Los Angeles, CA

14h•$25 - $30

About The Position

The Hemophilia Treatment Center is seeking a Front Desk Clerk / Scheduling / Authorizations team member to welcome patients, families, and visitors. The role greets and directs people arriving at the center, schedules patients with HTC providers, registers patients in Epic, and processes authorizations for medical visits and treatment. The employee works under the direction of the HTC Director and guides patients and visitors from the elevator lobby through the front desk arrival process to the HTC lobby and patient care spaces.

Requirements

High school diploma or equivalent.
Bilingual in Spanish and English, with verbal, reading, and writing skills.
Excellent communication skills and a customer service orientation.
Ability to perform highly detailed work with sustained attention and care while providing and obtaining information on numerous inquiries.
One to three years of related experience; the posting does not clarify whether this is required or preferred.

Nice To Haves

A minimum of one year in a customer service position is preferred.

Responsibilities

Greet people entering the HTC area, with or without a visible ID badge or visitor sticker, and confirm the nature of their visit.
Direct patients, families, and visitors to the appropriate waiting or treatment area.
Answer in-person and phone questions courteously, including directions to the HTC and Pharmacy area.
Provide customer service and notify the HTC Director or senior HTC staff when issues arise.
Maintain security by following established procedures.
Schedule patients by phone or in person with the appropriate HTC health care providers.
Notify providers when patients arrive and assist with rooming patients as needed.
Enter patient data, demographics, and insurance information, and register patients in Epic and related charting systems.
Process and assist with processing authorizations for visits and patient treatment.
Perform other duties as assigned or requested.