Front Desk & Sales Coordinator – The Joint Chiropractic

The Joint Chiropractic•San Antonio, TX

22d

About The Position

The Front Desk & Sales Coordinator helps create a positive patient experience while supporting clinic sales goals and daily operations. The role includes welcoming patients, explaining membership and package options, processing transactions, and keeping the front desk and clinic organized. It also involves sales conversations: explaining options, answering questions, and asking patients to purchase a membership or visit package in a clear and respectful manner. The coordinator works with the chiropractor and other team members to keep the clinic running smoothly. Clinics operate during evenings and weekends, and applicants must be available for the location’s assigned shifts, which may include full-day shifts and weekends. The employee will work for a franchisee of The Joint Corp.; franchisees independently set employment terms, wages, and benefits.

Requirements

High school diploma or GED.
Strong communication and customer service skills.
Basic computer skills and confidence learning new software.
Ability to handle multiple responsibilities while staying attentive to patients.
Willingness to receive coaching and put feedback into practice.
Dependability, punctuality, consistent attendance, and clear communication.
Availability for the location’s assigned shifts, which may include full-day shifts and weekends.
Comfort with sales conversations and working toward goals.

Nice To Haves

Sales, hospitality, retail, or front desk experience.

Responsibilities

Welcome patients and manage check-in and patient flow.
Introduce new patients to the clinic and explain what to expect.
Present and sell memberships and visit packages.
Stay informed about pricing, promotions, and clinic procedures.
Answer phone calls and follow up with new and inactive patients.
Process payments and maintain accurate patient accounts.
Ensure required forms are completed and confirmation emails are sent.
Address patient questions professionally and communicate concerns to management.
Maintain a clean, organized front desk, lobby, and clinic.
Complete daily checklists and support marketing activities as assigned.
Work with the chiropractor and other team members to keep the day running smoothly.