Front Desk Sales Consultant

Massage Heights - Atlanta•Brookhaven, GA

1d•Onsite

About The Position

Massage Heights is hiring energetic, confident, and motivated Front Desk Sales Consultants in Atlanta, Georgia. This is a sales-driven role focused on growing memberships, building lasting guest relationships, and delivering an exceptional experience in a professional wellness retreat. It is more than a traditional receptionist position: consultants are expected to take initiative, work toward measurable sales goals, and contribute to business growth. The role includes presenting and selling memberships, services, and gift cards; recommending services and enhancements based on guest needs; and converting first-time guests and prospective guests into loyal members. Consultants also manage guest check-in and checkout, scheduling, calls, guest records, and daily front desk activities while handling questions and concerns professionally. Massage Heights offers a starting wage of $17 per hour, plus commission and bonus opportunities. Full-time and part-time schedules are available, with 6–8-hour daytime or evening shifts and at least one weekend shift per week. The company provides paid onboarding and sales training, ongoing coaching, advancement opportunities, employee discounts, and a welcoming team environment.

Requirements

At least 1 year of experience in sales, retail, hospitality, or a customer-facing service role.
Demonstrated ability to recommend and sell products, services, or memberships.
Strong verbal communication skills and professional phone etiquette.
Confident and personable, with comfort initiating conversations with new people.
Ability to work toward measurable performance goals and accept ongoing coaching.
Strong multitasking, organizational, and problem-solving skills.
Computer proficiency and ability to learn scheduling and sales systems.
Dependable and punctual, with a professional appearance and demeanor.
Availability to work at least one weekend shift per week.

Nice To Haves

At least 2 years of experience in a sales-driven environment.
Previous experience meeting or exceeding individual sales targets.
Experience selling memberships, subscriptions, or service packages.
Background in spa, fitness, wellness, beauty, hospitality, or luxury retail.
Experience with appointment scheduling or point-of-sale software.

Responsibilities

Present and sell Massage Heights memberships, services, and gift cards.
Meet and exceed individual and team sales goals.
Convert first-time guests into loyal, long-term members.
Identify and recommend services and enhancements based on guest needs.
Answer guest questions and address sales objections.
Create a welcoming, engaging, and professional experience for every guest.
Build relationships that encourage repeat visits and long-term membership retention.
Manage guest check-in, checkout, scheduling, and daily front desk activities.
Answer incoming calls professionally and enthusiastically.
Handle guest concerns with sound judgment and a solution-oriented approach.
Follow up with prospective guests to convert inquiries into booked appointments.
Maintain accurate guest records and use scheduling and point-of-sale systems.
Collaborate with retreat leadership to achieve daily and monthly performance goals.
Take ownership of individual performance and participate in sales coaching and development.