Front Desk Sales and Smoothie Bar Associate
About The Position
The Front Desk Sales and Smoothie Bar Associate greets and directs members, guests, and staff as they enter the gym, manages access to the front door and retail area, responds to member and caller inquiries, and performs administrative duties as directed by the Gym General Manager or Operations Supervisor. The position also processes retail and concession sales and operates and maintains the smoothie bar, including preparing beverages, keeping the area clean and organized, restocking supplies, and following food-handling and safety guidelines. The role requires customer service, communication, basic accounting and cash-processing knowledge, computer skills, and the ability to multitask. The associate must be available for a flexible schedule that includes weekends and holidays, and be able to lift 25 pounds repeatedly and stand for extended periods.
Requirements
- High school diploma or equivalent.
- Excellent customer service skills.
- Ability to communicate effectively with staff and members, verbally, non-verbally, and in writing.
- Understanding of basic accounting principles.
- Understanding of basic cash-processing procedures.
- Functional computer skills.
- Ability to multitask.
- Availability for a flexible work schedule that includes holidays and weekends.
- Ability to lift 25 pounds repeatedly and stand for extended periods.
Responsibilities
- Greet members and guests promptly and create a friendly entrance and departure experience.
- Provide security and control for the facility’s front door and retail area.
- Check members into the gym using the required procedures and monitor check-ins for delinquent accounts, notifying the Gym Operations Supervisor.
- Register guests and direct guests and appointments to the appropriate fitness consultant.
- Answer phone calls professionally, respond to callers or take messages, record telephone inquiries, transfer calls to fitness consultants, and follow up to ensure appointments were booked properly.
- Respond promptly to member requests, inquiries, and concerns.
- Maintain a neat appearance and wear the required uniform and name tag while on duty.
- Distribute keys, towels, and other materials as needed.
- Process retail and concession sales.
- Attend staff meetings as directed.
- Complete gym walk-throughs as designated in the walk-through log.
- Follow opening and closing procedures in the FDA training manual.
- Log reported maintenance concerns, follow and report safety concerns, and notify management of incidents requiring incident reports.
- Work scheduled shifts and adhere to company attendance policies.
- Perform other reasonable assigned work, including light cleaning and picking up weights.
- Operate smoothie machines and other beverage-related tools to prepare beverages.
- Keep the smoothie bar clean and organized, maintain inventory, and restock supplies as needed.
- Follow health and safety guidelines for food handling and preparation.
- Provide customer service by promptly addressing smoothie bar customer inquiries and concerns.
- Uphold Gold’s Gym vision, mission, values, and code of conduct.
Benefits
- Discounts on certifications
- Commission and bonus structure
- Free Gold’s Gym membership to company locations
- 20% employee discount on clothing and products
- 401(k)
- Growth opportunities across the expanding Gold’s Gym network
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
