Front Desk Representative (PT Fri-Sat Overnight & On-Call)

Kisco Senior Living•Cary, NC

18h•$19 - $19

About The Position

The Front Desk Representative at Woodland Terrace is the first point of contact for residents, families, visitors, and callers. The role provides a warm, welcoming, and engaging experience while supporting daily front desk operations with professionalism, responsiveness, and care. The schedule includes part-time Friday and Saturday overnight shifts from 11 p.m. to 7 a.m., as well as on-call coverage for 7 a.m. to 3 p.m. and 3 p.m. to 11 p.m. The pay range is $18.50–$19.00 per hour. The position supports resident well-being and community operations by responding to requests, monitoring access, maintaining records and communication logs, handling administrative tasks, and responding to emergency systems and situations according to established protocols. The representative collaborates with colleagues across departments and protects confidential resident and community information. Kisco Senior Living describes itself as an award-winning senior living industry leader for over 35 years. Employment offers are contingent upon satisfactory completion of the pre-employment process, which may include drug screening, a job-related physical examination, TB screening, background checks, and vaccinations or immunizations required by applicable regulations.

Requirements

Strong communication and interpersonal skills with a customer-focused mindset.
Ability to multitask and stay organized in a fast-paced environment.
Basic proficiency with Microsoft Office and other systems.
Ability to remain calm and professional in emergency or high-pressure situations.
Flexibility to work evenings, nights, weekends, and holidays as needed.

Nice To Haves

High school diploma or equivalent preferred.
Six months to one year of experience in customer service, hospitality, senior living, or a related field preferred.

Responsibilities

Greet residents, visitors, and callers in a friendly, professional, and welcoming manner.
Respond promptly to resident requests and coordinate with team members to ensure timely follow-up.
Monitor community access and maintain accurate visitor and resident logs.
Observe resident well-being and report concerns to the appropriate team.
Respond to emergency systems and situations according to established protocols.
Support new resident move-in processes, including data entry and communication tasks.
Answer and direct incoming calls, resolving questions or routing them appropriately.
Maintain a clean, organized, and professional front desk and lobby area.
Manage records, distribute mail, update rosters, and process work orders.
Maintain communication logs to support seamless operations across shifts.
Protect the confidentiality of resident and community information.
Collaborate with team members across departments to support a positive community experience.
Demonstrate the organization's Principles, Values, and Beliefs in every interaction.
Build strong relationships with residents, families, and team members.
Deliver service with professionalism, respect, and care.