Front Desk Representative

Lifepoint Health • Johnstown, PA

5d

About The Position

The Front Desk Representative works in the Family Medicine Residency Program at Memorial Medical Center - Family Medicine. The role provides customer service to patients and staff and supports front-desk operations, including patient registration, check-in and check-out, appointment scheduling, answering inquiries, communicating messages to clinical staff, and collecting payments. The position also helps maintain the lobby and registration area. The schedule consists of varied daylight hours, Monday through Friday, and the role reports to the Practice Manager.

Requirements

• High school diploma or equivalent.
• Critical thinking skills, decisive judgment, and the ability to work with minimal supervision, handle a stressful environment, and take appropriate action.
• Ability to read, write, and perform basic mathematical functions.
• Excellent interpersonal skills and the ability to interact effectively and courteously with patients, families, and staff.
• Technology proficiency, including familiarity with Microsoft Office Suite and the ability to use practice management, EMR, and Clockwise software accurately and efficiently.
• Strong organizational skills, attention to detail, and the ability to work under pressure and complete daily tasks and data entry efficiently and accurately.
• Professional appearance and manner.

Nice To Haves

• Knowledge of insurance and medical terms and policies.

Responsibilities

• Register patients and promptly and accurately enter necessary demographic, billing, and clinical information into the registration system.
• Greet patients and handle check-in and check-out using the Clockwise system; enter demographics, scan patient information into the EMR, and log patients into the system.
• Verify and update patient demographic and insurance information.
• Schedule appointments, distribute daily mail, and answer phones and inquiries.
• Forward messages from patients, pharmacies, and other providers to clinical staff according to company protocol.
• Collect patient payments and maintain accurate cash-drawer accounting during each shift.
• Call patients to follow up on their visit to MAUC as needed.
• Maintain the cleanliness and functionality of the office, particularly the lobby and registration area.
• Perform other duties as required.

Benefits

• Multiple levels of medical, dental, and vision coverage for full-time and part-time employees.
• Life, accident, critical illness, and hospital indemnity insurance.
• Short- and long-term disability coverage.
• Paid family leave and paid time off.
• Higher education and certification tuition assistance.
• Loan assistance.
• 401(k) retirement package with company match.
• Mental, physical, and financial wellness programs, including free gym memberships, virtual care appointments, mental health services, and discount programs.
• Ongoing learning and career advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED