Front Desk Representative

Lifepoint Health • Johnstown, PA

8d

About The Position

Conemaugh Memorial Medical Center, part of Lifepoint Health, is hiring a Front Desk Representative to support its collaborative, mission-driven Neurosurgery team. The role’s goal is to provide superior customer service to patients and staff. The representative gathers and enters demographic, billing, and clinical information; manages patient check-in and check-out; supports accurate registration and payment collection; and responds to inquiries in accordance with company protocols. The position also involves maintaining the cash drawer and the cleanliness and functionality of the office’s lobby and registration area. The posting notes that three years of directly related experience may substitute for the required high school diploma or equivalent. Applicants must be authorized to work in the United States without employer sponsorship.

Requirements

• High school diploma or equivalent; at least three years of directly related experience may be substituted for the required education.
• Critical-thinking skills, decisive judgment, and the ability to work with minimal supervision.
• Ability to work in a stressful environment and take appropriate action.
• Ability to read, write, and perform basic mathematical functions.
• Excellent interpersonal skills to handle interactions with patients, families, and staff effectively and courteously.
• Familiarity with Microsoft Office Suite and ability to use practice management, EMR, and Clockwise software accurately and efficiently.
• Organized, detail-oriented, and able to work well under pressure.
• Ability to complete daily tasks and data entry efficiently and accurately.
• Professional appearance and manner.
• Authorization to work in the United States without employer sponsorship.

Nice To Haves

• Knowledge of insurance and medical terms and policies.

Responsibilities

• Obtain and accurately enter required demographic, billing, and clinical information into the registration system in a timely manner.
• Greet patients and manage check-in and check-out, including use of the Clockwise system.
• Enter patient demographics, scan patient information into the EMR, and log patients into the system.
• Verify and update patient demographic and insurance information as needed.
• Collect patient payments.
• Answer inquiries and forward messages from patients, pharmacies, and other providers to clinical staff according to company protocol.
• Maintain an accurate accounting of the cash drawer during the shift.
• Call patients to follow up on their visit to MAUC as needed.
• Maintain the cleanliness and functionality of the office, particularly the lobby and registration area.
• Perform other duties as required.

Benefits

• Multiple levels of medical, dental, and vision coverage for full-time and part-time employees.
• Life, accident, critical illness, and hospital indemnity insurance.
• Short- and long-term disability coverage.
• Paid family leave and paid time off.
• Higher education and certification tuition assistance.
• Loan assistance.
• 401(k) retirement package with company match.
• Wellness programs, including free gym memberships, virtual care appointments, mental health services, and discount programs.
• Ongoing learning and career advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED