Front Desk Representative

Kisco Senior Living•Laguna Niguel, CA

12d

About The Position

The Front Desk Representative is the first point of contact for residents, families, visitors, and callers. The role provides welcoming, professional service while supporting daily front-desk operations and helping ensure residents’ needs are addressed with care and responsiveness. The position is at Crestavilla, with a stated schedule of Sunday and Monday, 7 a.m.–3 p.m. The representative greets and assists visitors, responds to resident requests, coordinates follow-up with team members, monitors community access, maintains logs and records, and supports resident move-ins and administrative processes. The role also includes observing and reporting concerns about resident well-being, responding to emergency systems and situations according to established protocols, and maintaining a clean, organized front desk and lobby. The representative protects confidential information and collaborates across departments to support a positive community experience. Kisco Senior Living describes itself as an award-winning senior living industry leader for over 35 years. Employment offers are contingent on satisfactory completion of the pre-employment process, which may include drug screening, a job-related physical examination, TB screening, background check, and vaccinations or immunizations required by applicable regulations.

Requirements

High school diploma or equivalent preferred.
Six months to one year of experience in customer service, hospitality, senior living, or a related field preferred.
Strong communication and interpersonal skills with a customer-focused mindset.
Ability to multitask and stay organized in a fast-paced environment.
Basic proficiency with Microsoft Office and other systems.
Ability to remain calm and professional in emergency or high-pressure situations.
Flexibility to work evenings, nights, weekends, and holidays as needed.

Nice To Haves

High school diploma or equivalent.
Six months to one year of experience in customer service, hospitality, senior living, or a related field.

Responsibilities

Greet residents, visitors, and callers in a friendly, professional, and welcoming manner.
Respond promptly to resident requests and coordinate timely follow-up with team members.
Monitor community access and maintain accurate visitor and resident logs.
Observe resident well-being and report concerns to the appropriate team.
Respond to emergency systems and situations according to established protocols.
Support new resident move-ins, including data entry and communication tasks.
Answer and direct incoming calls, resolving questions or routing them appropriately.
Maintain a clean, organized, and professional front desk and lobby area.
Perform administrative tasks, including managing records, distributing mail, updating rosters, and processing work orders.
Maintain communication logs to support operations across shifts.
Protect the confidentiality of resident and community information.
Collaborate with team members across departments to support a positive community experience.
Demonstrate the company’s Principles, Values, and Beliefs in interactions and build strong relationships with residents, families, and team members.
Deliver service with professionalism, respect, and care.