Front Desk Representative
About The Position
Are you looking for a great job where the work is actually fun? Do you want to work somewhere you can make a difference every single day? We change lives. We help children reach their goals. We wear flip flops. We work in a 90-degree pool. We love our employees and believe in rewarding hard work! At Goldfish, our core values are at the heart of everything we do, and behind every decision that we make. To us, these values are more than just words - they're embraced with purpose in our everyday lives, and what allows us to make a splash in our community, and in the lives of our members and our team! We go above and beyond with every detail to create a GOLDEN Experience! We believe in nurturing a culture that provides WOW! Customer Service We do the right things, make the right decisions and treat people with Integrity Compassion Trust We meet and exceed expectations so you see Extraordinary Results We make a big deal about life’s accomplishments by remembering to Celebrate!
Requirements
- Bilingual Speakers Preferred
- Must have weekday morning, evening, and weekend availability to be considered
- responsible, consistent applicants looking to provide WOW Customer Service
- able to maintain a consistent schedule of at least 3 shifts per week, including 1 weekend day
- High energy – you believe work should be fun!
- Service mindset - you take pride in making sure our members are taken care of!
- Able to take initiative and have great organizational skills!
- Excellent communication and able to develop relationships with our members!
- Passionate about working with children of all ages and ability levels!
- High school diploma or GED required.
- Two years previous customer service and/or administrative office experience required.
- Intermediate level computer skills required using Word, Excel and other software systems.
- Willing to obtain/maintain current CPR/AED and First Aid certifications within 60 days of hire.
Nice To Haves
- Some college preferred.
Responsibilities
- Answers telephones, responds to inquiries, takes messages, and screens and directs phone calls in a professional manner.
- Processes student registrations using effective sales/customer service techniques.
- Provides excellent facility tours and explanation of the program.
- Resolves members concerns/complaints using a professional approach.
- Greets parents and students as they check in for lessons.
- Maintains cleanliness of the front desk area, changing areas, restrooms and observation area throughout the shift.
- Handles email correspondence in a timely and professional manner.
- Provides occasional administrative support for management personnel, including the General Manager and Assistant General Manager.
- Helps prepare all documentation and reports for pool staff.
- Enforces safety rules and regulations to prevent accidents.
- Administers first aid when necessary.
Benefits
- SIMPLE IRA
- Free uniforms
- Opportunity for advancement
- Paid time off
- Training & development
- Bonus based on performance
- Company parties
- Competitive salary
- Employee discounts
- Flexible schedule
- Free food & snacks
- Paid training
- set shifts
- no late nights!
- Paid training (includes all safety certifications)
- Flexible hours & Competitive hourly pay - earn up to $20/hour based upon weekly hour commitment
- Free group swim lessons for your family members (after 3 months of employment)
- Advancement opportunities exist for the right candidate - leadership roles available for anyone willing to "dive in"
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
