Front Desk Representative

Home2 Suites by Hilton - Wilson Downtown • Wilson, NC

69d • $16 - $18

About The Position

The Front Desk Representative supports BryantCorp’s vision of building better communities through beautiful spaces and assists the hotel General Manager and Assistant General Manager in accomplishing company goals. The role provides excellent guest service by checking guests in and out, responding to inquiries about hotel services throughout their stay, and demonstrating commitment to the company’s service culture toward guests and team members.

Requirements

• Previous customer service experience is required.
• Excellent verbal and non-verbal communication skills.
• A guest-service-oriented demeanor and a professional, positive attitude, including willingness to go above and beyond for guests.
• Excellent phone and computer skills.
• Ability to stand for at least 8 hours.

Nice To Haves

• Previous experience in a similar position or in a hotel.
• Previous cash-handling experience.
• High school diploma or equivalent.
• Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, and cooperation, and with minimal supervision.

Responsibilities

• Respond to guest requests promptly and professionally, and follow up to ensure guest satisfaction.
• Maintain a professional image through appearance, dress, and attitude.
• Multitask and prioritize duties.
• Greet guests and complete registration and check-in, including entering and retrieving information on the computer, confirming guest information and room rates, selecting rooms, coding electronic keys, and explaining room locations.
• Assist guests with checkout and ensure rooms and services are accounted for correctly.
• Complete daily checklists and ensure each task is finished.
• Accommodate guests’ special requests courteously.
• Know hotel emergency procedures.
• Perform other duties as requested by the Assistant General Manager and General Manager.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed