Front Desk Representative

Kisco Senior Living•Laguna Niguel, CA

12d•$19 - $20

About The Position

The Front Desk Representative is the first point of contact for residents, families, and visitors at Crestavilla. The role provides welcoming, professional customer service, supports daily front desk operations, and helps ensure residents’ needs are met with responsiveness and care. Responsibilities include managing communication and access, supporting resident well-being and move-ins, responding to emergencies according to established protocols, and handling administrative tasks while protecting confidential information. The schedule is Sunday and Monday, 7 a.m.–3 p.m.

Requirements

High school diploma or equivalent preferred.
Six months to one year of experience in customer service, hospitality, senior living, or a related field preferred.
Strong communication and interpersonal skills with a customer-focused mindset.
Ability to multitask and stay organized in a fast-paced environment.
Basic proficiency with Microsoft Office and other systems.
Ability to remain calm and professional in emergency or high-pressure situations.
Flexibility to work evenings, nights, weekends, and holidays as needed.
Satisfactory completion of the pre-employment process, which may include drug screening, a job-related physical examination, TB screening, background check, and required vaccinations or immunizations.

Responsibilities

Greet residents, visitors, and callers in a friendly, professional, and welcoming manner.
Respond to resident requests and coordinate with team members to ensure timely follow-up.
Monitor community access and maintain accurate visitor and resident logs.
Observe resident well-being and report concerns to the appropriate team.
Respond to emergency systems and situations in accordance with established protocols.
Support new resident move-in processes, including data entry and communication tasks.
Answer and direct incoming calls, resolving questions or routing them appropriately.
Maintain a clean, organized, and professional front desk and lobby.
Perform administrative tasks, including managing records, distributing mail, updating rosters, and processing work orders.
Maintain communication logs to support seamless operations across shifts.
Protect the confidentiality of resident and community information.
Collaborate with team members across departments to support a positive community experience.
Demonstrate the organization's Principles, Values, and Beliefs in every interaction.
Build strong relationships with residents, families, and team members.
Deliver service with professionalism, respect, and care.