Front Desk Representative

Jax Spine & Pain Centers•Jacksonville, FL

About The Position

The Front Desk Representative is the first point of contact for patients at Jax Spine & Pain Centers, a pain management practice. The role creates a welcoming, professional experience while supporting front office operations such as patient registration, appointment scheduling, insurance verification, payment collection, and telephone communications. The representative maintains accurate patient records, protects patient confidentiality, and collaborates with clinical staff to support efficient patient flow. A compassionate, patient-centered approach, strong organizational skills, and exceptional customer service are essential.

Requirements

High school diploma or equivalent.
At least one year of customer service experience.
Proficiency in Microsoft Office and standard office equipment.
Excellent verbal and written communication skills.
Strong organizational skills and the ability to multitask and prioritize responsibilities.
Professional appearance and demeanor, with a commitment to exceptional customer service.
Ability to work effectively independently and as part of a team.

Nice To Haves

Medical office experience.
Previous front desk experience in a medical practice.
Knowledge of medical terminology, insurance verification, referrals, and patient registration processes.
Experience using electronic medical records (EMR) systems.

Responsibilities

Greet patients and visitors in a warm, courteous, and professional manner.
Answer incoming telephone calls, schedule appointments, and route calls and messages appropriately.
Check patients in and out while verifying demographic, insurance, and registration information.
Collect co-pays, deductibles, outstanding balances, and other patient payments; issue receipts and reconcile transactions as required.
Maintain accurate patient records in the electronic medical record (EMR) system.
Verify insurance eligibility and benefits; assist with referrals and prior authorizations as needed.
Respond promptly to patient portal messages, emails, and other patient inquiries.
Coordinate with providers and clinical staff to facilitate efficient patient flow and appointment scheduling.
Maintain a clean, organized, and professional reception and waiting area.
Scan, file, fax, and upload documents while ensuring compliance with HIPAA and organizational policies.
Perform other administrative duties as assigned.