Front Desk Representative

Optima Medical • Sierra Vista, AZ

5d

About The Position

Optima Medical is an Arizona-based medical group with 34 locations and more than 150 medical providers, serving over 200,000 patients. Its mission is to improve quality of life in Arizona and Nevada through personalized healthcare focused on prevention, alongside a broad range of primary and specialty services. Optima Medical is seeking a Front Desk Representative to support patient check-in, scheduling, communications, and front-office administrative tasks.

Requirements

• At least 1 year of customer service experience.
• Experience with an electronic medical record (EMR) system.
• Excellent written and verbal communication skills.
• Strong attention to detail.
• Positive attitude and willingness to work as part of a team.
• Ability to multitask efficiently.
• High school diploma or GED equivalent.

Nice To Haves

• At least 1 year of medical front-office experience.

Responsibilities

• Verify insurance coverage.
• Collect past-due balances and copayments at check-in.
• Answer phones and relay messages.
• Confirm patient appointments.
• Schedule initial and follow-up appointments.
• Enter and update patient information, including insurance details.

Benefits

• Medical, vision, and dental benefits.
• 401(k).
• Paid holidays.
• Growth opportunities.
• Leadership and mentoring.
• Resources to further career development.
• Fun work environment with lunches, events, and holiday parties.
• Supportive and positive work environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED